At Bryn Travels, customer satisfaction is important to us. We want you to feel confident when shopping for travel accessories, camping gear, and tech accessories. This Returns & Refund Policy explains the conditions under which returns and refunds may be accepted.
Eligibility for Returns
- Returns are only accepted for items that are damaged, defective, or incorrect upon delivery.
- To qualify for a return, you must contact us within 7 days of receiving your order.
- The product must be unused, in its original packaging, and in the same condition as received.
Non-Returnable Items
We do not accept returns for:
- Products damaged due to misuse, negligence, or improper handling after delivery
- Items without original packaging or accessories
- Change-of-mind or unwanted purchases
Refund Process
- we operate on a Cash on Delivery (COD) basis
- Direct cash refunds are not available due to the COD system.
Steps to Request a Return
- Contact us at [email protected] within 7 days of delivery.
- Provide your order number, product details, and photos of the issue (if applicable).
- Our team will review your request and provide instructions for returning the item.
- Once the returned product is received and inspected, we will notify you of approval or rejection.
Shipping of Returns
- Customers may be responsible for return shipping costs unless the product was delivered damaged, defective, or incorrect.
- We recommend using a trackable shipping service when returning items.
International Returns
As Bryn Travels operates worldwide, return procedures and timeframes may vary depending on your location. We will provide clear instructions once your return request is approved.
Contact Us
For questions or to start a return, please contact:
Email: [email protected]